41% fewer readmissions in 6 months
“Our patients actually use this. That's the difference. They open it because it helps them, not because we told them to.”
— Dr. Sarah Chen, Orthopedic Surgeon
The Challenge
Regional Orthopedic Center was experiencing a 23% 30-day readmission rate for joint replacements—significantly above the national benchmark of 4-5%. Patients were being discharged without adequate support, leading to complications, missed warning signs, and preventable ER visits. The small care coordination team was overwhelmed with phone calls from anxious patients and caregivers, often unable to distinguish urgent concerns from routine questions.
The Solution
Implementation
Timeline: 6 months to full deployment
months to full deployment
Results
What They Say
“Our patients actually use this. That's the difference. They open it because it helps them, not because we told them to.”
“I can finally see what's happening with patients between visits. The alerts have caught several potential complications before they became emergencies.”