92% of parents feel confident at home

1,200 pediatric surgeries

volume

92%

parent Confidence

45%

call Volume Reduction

“Parents were calling us constantly with questions. Now they have answers immediately, and they call when it actually matters.”

— Dr. Emily Park, Pediatric Surgery Director

The Challenge

Children's Health Network was seeing high caregiver stress scores and frequent ER visits for pediatric surgical patients. Parents felt unprepared to manage their children's recovery at home, and the care team was fielding constant calls from anxious families—many with questions that could have been easily answered with the right information at the right time.

The Solution

Deployed family-centered Distal app for pediatric surgical recovery

Created age-appropriate interfaces for children and comprehensive parent dashboards

Implemented visual recovery guides with milestone tracking

Enabled 24/7 access to condition-specific FAQs and guidance

Provided caregiver-to-caregiver support community features

Implementation

Timeline: 6 months to full deployment

Phase 1 (Weeks 1-4)

Pediatric-specific customization and family testing

Phase 2 (Weeks 5-8)

Pilot with tonsillectomy and appendectomy patients

Phase 3 (Weeks 9-12)

Expanded to orthopedic procedures

Phase 4 (Months 4-6)

Full deployment across all pediatric surgeries

months to full deployment

Results

92%

Parent Confidence

↑ 47%

Reduced by 45%

Call Volume

↓ 45%

Reduced by 31%

ER Visits

↓ 31%

4.9/5.0

Family Satisfaction

↑ 33%

1,200 annually

Procedures Supported

Served

What They Say

“Parents were calling us constantly with questions. Now they have answers immediately, and they call when it actually matters.”

Dr. Emily Park

Pediatric Surgery Director

“The visual recovery timeline is brilliant. Kids can see their progress, and parents know exactly what to expect each day.”

Amanda Chen, CPNP

Pediatric Nurse Practitioner

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